"Sheet1"
," 北京市旅游行业协会旅游区(点)服务与环境质量测评表"
,"旅游区(点)名称: 时间:",,,"测评人:"
,,"很满意","满意","较满意","一般","较差","差"
"序号"," 内 容","5分","4分","3分","2分","1分","0分"
1,"道路交通引导标识(醒目,清晰,完好,准确)"
2,"停车场质量(服务规范疏导有序进出便捷容量满足需要)"
3,"导游全景图和安全警告标识设置(清晰,准确)"
4,"游客中心功能和作用(宣传资料.专用电话)"
5,"园内导向标识牌和公共图形符号(美观醒目,准确规范)"
6,"餐厅设置及餐饮食品卫生(布局合理,干净,整洁无污迹)"
7,"厕所设置及卫生(标示醒目,能满足需要,干净无污迹)"
8,"公共电话设置(引导标示醒目,有国内外直拨功能)"
9,"休息设施设置(布局合理,数量充足完好)"
10,"特殊人群服务项目(咨询服务,配备旅游工具用品)"
11,"医疗救护点设置(医护人员,专用电话)"
12,"景区可进入性(交通设施完善或有专线交通工具)"
13,"售票服务(价格公示,服务规范,秩序良好)"
14,"游览线路设置(布局合理,标示牌数量充足,清晰准确)"
15,"景观布局与环境协调性(景物介绍牌)"
16,"购物场所布局及旅游纪念品质量(合理与环境协调)"
17,"生态环保(无污染交通工具,建筑与景观格调协调)"
18,"环境卫生(景区内及周边环境状况)整洁,无污染,无乱建"
19,"游览秩序(重点景观有专人疏导,管理有序)"
20,"工作人员基本素质(举止礼貌,语言文明)"
21,"工作人员服务态度(态度和霭,有问必答)"
22,"工作人员服装(统一整洁,佩卡上岗)"
23,"游览宣传资料,导游图,科普读物内容丰富精美"
24,"旅游区(点)内外无尾随兜售,强买强卖"
,," 北京市旅游行业协会制表"
"Sheet2"
," 旅游区(点)游客调查表"
"旅游区(点)名称:","区(点)名称: 时间:",,,"调查人:"
"序号"," 内 容","5分","4分","3分","2分","1分","0分"
1,"游客中心服务(宣传资料)"
2,"景区内导向标识牌作用"
3,"购物场所设置(旅游纪念品质量)"
4,"餐厅设置及食品卫生"
5,"厕所设置及卫生"
6,"公用电话设置"
7,"休息设施设置"
8,"残疾人服务设施设置"
9,"医疗救护点设置"
10,"安全警告标识设置"
11,"乘车便捷程度"
12,"进入景区道路交通状况"
13,"停车场服务"
14,"售票服务"
15,"游览线路设置"
16,"景观设置及观赏价值"
17,"生态环保措施"
18,"环境卫生(景区内及周边环境状况)"
19,"游览秩序"
20,"工作人员服务态度"
,," 北京市旅游行业协会制表"
"Sheet3"