Course OB 6301 – 5U1: Organizational Behavior Professor Dr. David L. Ford, Jr. Term Summer Semester 2010 Meetings Mondays – 6:00 – 10:00 pm, SOM 1.117 Professor's Contact Information Office Phone 972/883-2015 Other Phone 972/883-2703 (Secretary) Office Location SOM 4.201 Email Address mzad@utdallas.edu Office Hours Mon., Tues. – 3:00 – 5:30 pm Other Information General Course Information Pre-requisites, Co- requisites, & other restrictions None Course Description The major focus of this course will be on understanding human behavior in organizational settings. Emphasis will be on attempting to understand the causes and consequences of human behavior in organizations, e.g., how the individual is affected by and affects the structure of the organization; how reward structures and leadership processes are related to organizational goals; and how all of these and other factors impact on managerial effectiveness in the organization. This course is an overview course, designed to touch on a variety of concepts and topics relevant to the effective utilization of human resources in organizations. As such, the coverage of these topics will not be in great depth. Advanced elective course work in these areas is available for the interested student. Learning Outcomes l. Students will learn to apply theories of motivation and assess the efficacy of a motivational program. 2. Students will recognize decision making problems and opportunities and apply decision making models while considering ethical dilemmas and implications. 3. Students will be able to assess organizational culture, recognize the value of diversity, and develop strategies for transforming cultures to improve organizational performance. Required Texts & Materials Stephen P. Robbins & Timothy Judge (2011). Organizational Behavior (14th Edition). Upper Saddle River, NJ: Pearson Education. (RJ) Stephen P. Robbins (2009). Self-Assessment Library 3.4. Upper Saddle River, NJ: Pearson Education. Pearson companion website: www.mymanagementlab.com. Life Languages Institute, Kendall Life Languages Profile, (purchase and take online at www.lifelanguages.com) . Instructor will provide instructions for completing profile (cost = $35). Suggested Texts, Readings, & Materials Wall Street Journal (recommended only) Assignments & Academic Calendar [Topics, Reading Assignments, Due Dates, Exam Dates] 5/24 Introduction to the Course; What is OB?; Values, Personality, and Organizational Diversity Read: Chapter 1 - "What is Organizational Behavior?"; Read: Chapter 2 - "Diversity in Organizations"; Read: Chapter 5 - "Personality and Values"; Assessment IV.G.1 – "How Much Do I Know About OB?" Assessments I.B.4 – "What are My Attitudes Toward Workplace Diversity?"; I.B.1 - "What Do I value?"; Assessment I.A.1 – "What's My Basic Personality?" Video: "Did You Know?" Formation of Class Groups 5/31 NO CLASS – UNIVERSITY HOLIDAY 6/07 Emotions and Moods, Attitudes and Job Satisfaction Read: Chapter 4 – "Emotions and Moods"; Read: Chapter 3 – "Attitudes and Job Satisfaction"; Assessment IV.D.1 – "How Are You Feeling Right Now?" Assessment I.E.1 – "What's My Emotional Intelligence Score?" Assessment I.B.3 – "How Satisfied Am I With My Job?" Assessment IV.B.2 – "Am I Engaged?" 6/14 Work Motivation & Rewards, Job Design, and Job Stress Read: Chapter 7 - "Motivation Concepts"; Read: Chapter 8 - "Motivation: Concepts to Applications"; Read: Chapter 18 – "Organizational Change and Stress Management"; Experiential Exercise – "Job Characteristics Model" (p. 266 – RJ) Assessment III.C.2: "How Stressful is My Life?" Assessment I.C.5 – "What Are My Course Performance Goals?" Video: "How Stress Can Be Fought" 6/21 Social Context of Behavior – Groups and Teams Read: Chapter 9- "Foundations of Group Behavior"; Read: Chapter 10 – "Understanding Work Teams"; Visit the website for SYMLOG Consulting Group at ww.symlog.com and navigate the demonstration; Experiential Exercise – "Wilderness Survival" (p. 304 – RJ) Assessment II.B.6 – "How Good am I at Building and Leading a Team?" Assessment II.B.3 – "Do I Trust Others?" Video: "12 Angry Men" 6/28 Perception and Individual Decision Making Read: Chapter 6 – "Perception and Individual Decision Making"; Assessment IV.C.2 – "What Are My gender Role Perceptions?" MID-TERM EXAM All previous assignments 7/05 Communication and Decision Making in Organizations Read: Chapter 11 – "Communication in Organizations"; Complete Kendall Life Languages Profile (bring to class); Read: Chapter 6 –"Perception and Decision Making in Organizations" (pp. 176-192 – RJ); Video: "Johari Window" 7/12 Leadership, Power & Politics in Organizations (Guest Lecturer Today) Read: Chapter 12- "Leadership"; Assessment II.B.1 – "What's My Leadership Style?" Assessment IV.E. 4 – "Am I an Ethical Leader?" Read: Chapter 13 - "Power and Politics"; Assessment II.C.3 – "How Good Am I at Playing Politics?" Video: "Change Masters" 7/19 Cultures in Organizations; Managing Conflict Read: Chapter 16 - "Organizational Culture"; Experiential Exercise - "Rate Your Classroom Culture"; Assessment III.B.1 – "What's the Right Organizational Culture for Me?" Read: Chapter 14 – "Conflict and Negotiation"; Assessment II.C.5 - "What's My Preferred Conflict Handling Style?"; Video: "A Peacock in the Land of Penguins" 7/26 Organizational Careers; Organizational Goals and Structures; Organizational Design See Career Slides on WebCT; Read: Chapter 15 - "Foundations of Organizational Structure"; Assessment IV.F.2 – "Do I Like Bureaucracy?" Read: Chapter 17 – "Human Resource Practices and Policies"; Assessment III.B.3 – "A, I Experiencing Work/Family conflict?" Video: "The Power of Vision" 8/02 FINAL EXAM All assignments since mid-term exam Exam Dates and Times June 28, 2010, 6:00 pm August 02, 2010, 6:00 pm Course Policies Grading (credit) Criteria Mid-term Exam 37.5% Final Exam 37.5% Class Participation/Course Quizzes 25.0% _______ Total 100% Final Grades will be determined based on total course points attained and will be based on a grading curve to be determined by the instructor. Make-up Exams There will be NO makeup exams given. A student missing an exam with a valid and acceptable excuse will have the remaining exam count double the score. However, students taking the first exam and scoring well do not have the option of skipping the second exam unexcused. Persons who miss exams unexcused will receive a zero for the exam. If necessary, arrangements can be made to take an exam before the scheduled date. If you must miss the exam, please call my secretary, at 972/883-2703, or call me at 972/883-2015 prior to the start of the exam indicating you will be absent. Extra Credit N/A Late Work N/A Special Assignments The use of the Internet and E-mail are integrated in this class so as to enhance communication and access to information. Students are required to utilize email and Internet technology. All students are eligible to use the computer labs in the new School of Management building or on the 4th floor of Jonsson and in McDermott Library, where each computer has a high speed connection to the Internet. All students are eligible for e-mail accounts through the University. For further information, contact the computer center. The use of the Internet for research purposes greatly enhances the effectiveness and efficiency of the research process. The course makes use of cases and requires students to gain access to current information on the company featured in each case. The textbook used in this course has a companion website and this website is an integral component of the course. Please visit the site at: http://www.wiley/com/college/schermerhorn and get familiar with the site at your earliest convenience. Additionally, a course website will be available on the UTD Office of Educational Enhancement server: WebCT.utdallas.edu or elearning.utdallas.edu. Class Attendance Quality, not quantity, is operant for class and group participation. It is expected that the reading and exercises assigned for each class be thought provoking tools to generate discussion. Class sessions assume you have read the material and completed the exercises. Consequently, you will only be able to participate if you have read and completed the assignments before class. Where possible, students should schedule their business-related travel around scheduled class dates and should alert their team members if they will be absent from class. Classroom Citizenship You will be assigned to a class team which will serve as the primary vehicle for class discussion of the lectures and Internet exercises as well as the self assessments. You will be allocated class time most weeks to meet with your teammates to share information about the week's assignments. The team should arrive at a consensus, if possible, concerning the issues in the exercises, assessments, or cases. Teams will be called on at random to present to the rest of the class their conclusions from their discussions. Therefore, your full involvement and participation in these team discussions is important. Field Trip Policies N/A Student Conduct and Discipline The University of Texas System and The University of Texas at Dallas have rules and regulations for the orderly and efficient conduct of their business. It is the responsibility of each student and each student organization to be knowledgeable about the rules and regulations which govern student conduct and activities. General information on student conduct and discipline is contained in the UTD publication, A to Z Guide, which is provided to all registered students each academic year. The University of Texas at Dallas administers student discipline within the procedures of recognized and established due process. Procedures are defined and described in the Rules and Regulations, Board of Regents, The University of Texas System, Part 1, Chapter VI, Section 3, and in Title V, Rules on Student Services and Activities of the university's Handbook of Operating Procedures. Copies of these rules and regulations are available to students in the Office of the Dean of Students, where staff members are available to assist students in interpreting the rules and regulations (SU 1.602, 972/883-6391). A student at the university neither loses the rights nor escapes the responsibilities of citizenship. He or she is expected to obey federal, state, and local laws as well as the Regents' Rules, university regulations, and administrative rules. Students are subject to discipline for violating the standards of conduct whether such conduct takes place on or off campus, or whether civil or criminal penalties are also imposed for such conduct. Academic Integrity The faculty expects from its students a high level of responsibility and academic honesty. Because the value of an academic degree depends upon the absolute integrity of the work done by the student for that degree, it is imperative that a student demonstrate a high standard of individual honor in his or her scholastic work. Scholastic dishonesty includes, but is not limited to, statements, acts or omissions related to applications for enrollment or the award of a degree, and/or the submission as one's own work or material that is not one's own. As a general rule, scholastic dishonesty involves one of the following acts: cheating, plagiarism, collusion and/or falsifying academic records. Students suspected of academic dishonesty are subject to disciplinary proceedings. Plagiarism, especially from the web, from portions of papers for other classes, and from any other source is unacceptable and will be dealt with under the university's policy on plagiarism (see general catalog for details). This course will use the resources of turnitin.com, which searches the web for possible plagiarism and is over 90% effective. Email Use The University of Texas at Dallas recognizes the value and efficiency of communication between faculty/staff and students through electronic mail. At the same time, email raises some issues concerning security and the identity of each individual in an email exchange. The university encourages all official student email correspondence be sent only to a student's U.T. Dallas email address and that faculty and staff consider email from students official only if it originates from a UTD student account. This allows the university to maintain a high degree of confidence in the identity of all individual corresponding and the security of the transmitted information. UTD furnishes each student with a free email account that is to be used in all communication with university personnel. The Department of Information Resources at U.T. Dallas provides a method for students to have their U.T. Dallas mail forwarded to other accounts. Withdrawal from Class The administration of this institution has set deadlines for withdrawal of any college- level courses. These dates and times are published in that semester's course catalog. Administration procedures must be followed. It is the student's responsibility to handle withdrawal requirements from any class. In other words, I cannot drop or withdraw any student. You must do the proper paperwork to ensure that you will not receive a final grade of "F" in a course if you choose not to attend the class once you are enrolled. Student Grievance Procedures Procedures for student grievances are found in Title V, Rules on Student Services and Activities, of the university's Handbook of Operating Procedures. In attempting to resolve any student grievance regarding grades, evaluations, or other fulfillments of academic responsibility, it is the obligation of the student first to make a serious effort to resolve the matter with the instructor, supervisor, administrator, or committee with whom the grievance originates (hereafter called "the respondent"). Individual faculty members retain primary responsibility for assigning grades and evaluations. If the matter cannot be resolved at that level, the grievance must be submitted in writing to the respondent with a copy of the respondent's School Dean. If the matter is not resolved by the written response provided by the respondent, the student may submit a written appeal to the School Dean. If the grievance is not resolved by the School Dean's decision, the student may make a written appeal to the Dean of Graduate or Undergraduate Education, and the deal will appoint and convene an Academic Appeals Panel. The decision of the Academic Appeals Panel is final. The results of the academic appeals process will be distributed to all involved parties. Copies of these rules and regulations are available to students in the Office of the Dean of Students, where staff members are available to assist students in interpreting the rules and regulations. Incomplete Grades As per university policy, incomplete grades will be granted only for work unavoidably missed at the semester's end and only if 70% of the course work has been completed. An incomplete grade must be resolved within eight (8) weeks from the first day of the subsequent long semester. If the required work to complete the course and to remove the incomplete grade is not submitted by the specified deadline, the incomplete grade is changed automatically to a grade of F. The goal of Disability Services is to provide students with disabilities educational opportunities equal to those of their non-disabled peers. Disability Services is located in room 1.610 in the Student Union. Office hours are Monday and Thursday, 8:30 a.m. to 6:30 p.m.; Tuesday and Wednesday, 8:30 a.m. to 7:30 p.m.; and Friday, 8:30 Disability Services a.m. to 5:30 p.m. The contact information for the Office of Disability Services is: The University of Texas at Dallas, SU 22 PO Box 830688 Richardson, Texas 75083-0688 (972) 883-2098 (voice or TTY) Essentially, the law requires that colleges and universities make those reasonable adjustments necessary to eliminate discrimination on the basis of disability. For example, it may be necessary to remove classroom prohibitions against tape recorders or animals (in the case of dog guides) for students who are blind. Occasionally an assignment requirement may be substituted (for example, a research paper versus an oral presentation for a student who is hearing impaired). Classes enrolled students with mobility impairments may have to be rescheduled in accessible facilities. The college or university may need to provide special services such as registration, note- taking, or mobility assistance. It is the student's responsibility to notify his or her professors of the need for such an accommodation. Disability Services provides students with letters to present to faculty members to verify that the student has a disability and needs accommodations. Individuals requiring special accommodation should contact the professor after class or during office hours. Religious Holy Days The University of Texas at Dallas will excuse a student from class or other required activities for the travel to and observance of a religious holy day for a religion whose places of worship are exempt from property tax under Section 11.20, Tax Code, Texas Code Annotated. The student is encouraged to notify the instructor or activity sponsor as soon as possible regarding the absence, preferably in advance of the assignment. The student, so excused, will be allowed to take the exam or complete the assignment within a reasonable time after the absence: a period equal to the length of the absence, up to a maximum of one week. A student who notifies the instructor and completes any missed exam or assignment may not be penalized for the absence. A student who fails to complete the exam or assignment within the prescribed period may receive a failing grade for that exam or assignment. If a student or an instructor disagrees about the nature of the absence [i.e., for the purpose of observing a religious holy day] or if there is similar disagreement about whether the student has been given a reasonable time to complete any missed assignments or examinations, either the student or the instructor may request a ruling from the chief executive officer of the institution, or his or her designee. The chief executive officer or designee must take into account the legislative intent of TEC 51.911(b), and the student and instructor will abide by the decision of the chief executive officer or designee. Off-Campus Instruction and Course Activities Off-campus, out-of-state, and foreign instruction and activities are subject to state law and University policies and procedures regarding travel and risk-related activities. Information regarding these rules and regulations may be found at http://www.utdallas.edu/BusinessAffairs/Travel_Risk_Activities.htm. Additional information is available from the office of the school dean.