FedEx Welcomes You Contents Section 1 Welcome to FedEx? 01 Section 2 FedEx? Services 03 Convenient shipping options 03 Section 3 Intra-Canada Services 05 FedEx Express? 05 FedEx Ground? 05 Section 4 International Services 07 FedEx Express 07 FedEx Ground 07 Section 5 FedEx? Freight Services 09 Section 6 How to Prepare Your Shipment 11 Preparing FedEx Express shipments 11 Preparing FedEx Ground shipments 12 Section 7 Tools at fedex.ca 15 Section 8 Make Your Job Easier at fedex.ca 17 Section 9 Return Solutions 19 1 Section 1 Welcome to FedEx? We're delighted that you've opened an account with FedEx. Your FedEx Welcome Kit will provide you with the information and resources you'll need to manage your shipping activities efficiently. Whether you're shipping in Canada, to the U.S. or around the world, you can count on FedEx to deliver the service excellence you expect for all your shipments. As a FedEx customer, you will benefit from time-saving technology, real-time tracking and reliable delivery of documents, packages and palletized freight, backed by the FedEx Money- Back Guarantee.* Plus, you can count on FedEx for tools and solutions that make your shipping hassle-free. Reliable shipping starts right here. *For details on the FedEx Money-Back Guarantee, see Service Info at fedex.ca. Welcome to FedEx ? 2 3 Section 2 FedEx? Services Which services are right for me? ? Choose FedEx Express? for urgent delivery of documents and packages within Canada, to the U.S. and around the world. ? Choose FedEx Express Freight for palletized freight weighing more than 150 lbs. (68 kg) and up to 2,200 lbs. (997 kg) per piece within Canada, to the U.S. and around the world. ? Select FedEx Ground? for cost- effective delivery of packages within North America when timing is not critical. ? Use the Service Finder Tool at fedex.ca to help you find the right service for your particular needs. Take advantage of convenient shipping options Customs Clearance Our fully automated EXPRESSCLEAR? system provides rapid, accurate processing for clearance of your international shipments. Customs clearance is included at no extra charge with FedEx international services and covers routine clearance of shipments containing up to 10 commodities, with no special handling instructions or governmental agency interaction during the clearance process. In addition, we offer value-added ancillary services that can provide you with superior solutions and processing efficiencies by speeding up clearance time and reducing delivery time. Customs Brokerage When you send shipments across the border, you need a customs broker that gets the job done quickly and efficiently. FedEx provides customs brokerage at major ports and gateways throughout the U.S. and Canada. FedEx Ground? C.O.D. (Collect on Delivery) It helps you reduce the financial risk of doing business with new customers by combining shipping and payment into one simple transaction. It also enables you to extend new payment options to your customers, such as cash, guaranteed funds, etc. FedEx Proof of Delivery (P.O.D.) Get information on your package — including the date and time the shipment was delivered and who signed for it. Included on your invoice at no extra charge. FedEx ? Services 4 Pickup service Same-day pickup is available for FedEx Express? shipments and next-day pickup for FedEx Ground? shipments. Customers who ship above the minimum thresholds can arrange regularly scheduled pickups.* Saturday Service Available in the majority of Canadian cities. A special handling fee applies for Saturday pickup and delivery.* *Some restrictions apply. Call 1.800.GoFedEx 1.800.463.3339 for details. 5 **For details on the FedEx Money-Back Guarantee, see Service Info at fedex.ca. **Some restrictions apply. See the Terms and Conditions section of the FedEx Service Guide at fedex.ca for details. Section 3 Intra-Canada Services Shipping documents or packages within Canada? When it has to get there by a certain time: Choose our express services for delivery in 1 to 2 business days for documents and packages up to 150 lbs. (68 kg). These services are backed by the FedEx Money-Back Guarantee.* FedEx Next Flight? For critical shipments up to 2,200 lbs. (997 kg) per piece that require special attention and extra fast delivery across Canada. Delivery is available 24 hours a day, 365 days a year, including holidays.** FedEx First Overnight? Next-business-day delivery by 9 a.m. to most major Canadian centres.** For shipments up to 150 lbs. (68 kg) — so your recipient can get an early start to the day. FedEx Priority Overnight? Our most popular service — for shipments up to 150 lbs. (68 kg) to all addresses in Canada. For major metropolitan areas, next-business-day delivery by 10:30 a.m.** FedEx 2Day? Economical delivery in 2 business days to most areas, for shipments up to 150 lbs. (68 kg).** When you need cost-effective delivery: Choose our ground services for packages up to 150 lbs. (68 kg). FedEx Ground? Count on FedEx Ground when you need a reliable, cost-effective solution for packages that do not require the speed of express shipping. You can rely on FedEx Ground to provide day-definite delivery within 1 to 7 business days for packages up to 150 lbs. (68 kg), backed by the FedEx Money-Back Guarantee.* Intra-Canada Services 6 7 Section 4 International Services Shipping documents or packages to international destinations? FedEx International Next Flight? The fastest customs-cleared delivery of your shipments to major cities in more than 220 countries and territories.* For shipments up to 2,200 lbs. (997 kg) per piece. Delivery is available 24 hours a day, 365 days a year, including holidays.* FedEx International First? Delivery of shipments up to 150 lbs. (68 kg) by 8 a.m. the next business day to the U.S. and by 8 a.m. the second business day to Europe. FedEx International PriorityTM Customs-cleared, door-to-door delivery to more than 220 countries and territories. Shipments up to 150 lbs. (68 kg) are delivered to the U.S. by 10:30 a.m. the next business day and in 1 to 3 business days to the rest of the world. FedEx? 10kg Box and FedEx? 25kg Box Combines flat-rate pricing with FedEx International Priority service and door-to- door delivery to the U.S. by 10:30 a.m. the next business day and in 1 to 3 business days to the rest of the world. FedEx? International Economy Trade time for savings. Count on FedEx International Economy service for cost- effective, customs-cleared, door-to-door delivery of packages to more than 215 countries and territories.** Shipments up to 150 lbs. (68 kg) are delivered from Canada to the U.S. by 4:30 p.m. on the second business day and in 2 to 5 business days to most major world markets.* FedEx International GroundTM Choose FedEx International Ground for reliable service to and from the U.S. FedEx Ground? provides cost-effective, door-to-door delivery of shipments up to 150 lbs. (68 kg) to all business addresses in the U.S., including Hawaii and Alaska, within 2 to 7 business days.* **Some restrictions apply. See the Terms and Conditions section of the FedEx Service Guide at fedex.ca for details. Call 1.800.GoFedEx 1.800.463.3339 for more information. **FedEx 10kg Box and FedEx 25kg Box should not be used with the FedEx International Economy service. FedEx? Envelope and FedEx? Pak rates are not available for the FedEx International Economy service. International Services 8 FedEx Transborder Distribution? Streamline your large shipments across the border for distribution in the U.S. You can consolidate your shipments in Canada for simplified customs clearance at the border. Once your shipments enter the U.S., you will also receive access to the full range of FedEx? U.S. services including FedEx Express? , FedEx Ground? and FedEx Home Delivery. In addition, the FedEx Money-Back Guarantee is offered on all FedEx Express shipments and FedEx Ground shipments within the U.S.** **Some restrictions apply. See the Terms and Conditions section of the FedEx Service Guide at fedex.ca for details. Call 1.800.GoFedEx 1.800.463.3339 for more information. **For details on the FedEx Money-Back Guarantee, see Service Info at fedex.ca and the Terms and Condition section of the FedEx Service Guide. FedEx International Priority DirectDistribution? Customs-cleared, door-to-door delivery of bulk shipments of the same commodity destined to multiple recipients in the same country. Delivery in 2 to 4 business days to most locations. Section 5 FedEx? Freight Services We move the big stuff, too! You can ship palletized freight weighing more than 150 lbs. (68 kg) and up to 2,220 lbs. (997 kg) per piece, backed by the FedEx Money-Back Guarantee.* Choose the specialized network that meets your need for expertise, service and value. FedEx 1Day? Freight Next-business-day delivery to major cities across Canada by 5 p.m.** FedEx? International Priority Freight Customs-cleared priority service, delivery within 1 to 3 business days to international destinations. Saturday service is also available to select U.S. locations. FedEx International PremiumTM High priority, airport-to-airport freight service to select international locations. FedEx? International Express Freight Time-definite, airport-to-airport delivery in 1, 2 or 3 business days to Asia, Europe, Australia, the Middle East, Latin America and the U.S.** FedEx International Priority DirectDistribution? Freight Customs-cleared, door-to-door delivery of bulk shipments of the same commodity destined to multiple recipients.** 9 **For details on the FedEx Money-Back Guarantee, see Service Info at fedex.ca. **Some restrictions apply. See the Terms and Conditions section of the FedEx Service Guide at fedex.ca for details. FedEx ? Freight Services 10 Section 6 How to Prepare Your Shipment FedEx? shipping made easy. 11 Ship all your FedEx shipments using FedEx Ship ManagerTM at fedex.ca. Learn how to ship online with the FedEx Ship Manager at fedex.ca demonstration at fedex.ca/demo. Preparing FedEx Express? shipments Pack your express shipments in your own packaging or convenient FedEx Express packaging. Click on the Ship menu at fedex.ca to get started. You can complete and print shipping labels for intra-Canada and international express shipments online. Or you can manually complete an intra-Canada or international air waybill. Customs Documentation Commonly used customs forms can be completed online using the Document Preparation Centre. To access this application, visit fedex.ca and click on the Customs Tools menu. Commercial Invoice It is important to ensure that information on all your documents is consistent and accurate, starting with the Commercial Invoice. The Commercial Invoice is the foundation of all other documents and is the first international shipping document you should complete. Information provided on other international shipping documents must correspond with the Commercial Invoice. How to Prepare Your Shipment 12 FedEx Express? packaging options Choose from the following packaging as well as other specialty packaging options (for FedEx Express shipments only). For documents up to 0.5 lb. FedEx? Envelope Inside Dimensions: 9.5" x 12.5" (24.13 cm x 31.75 cm). For legal documents Legal Size Reusable FedEx Envelope Inside Dimensions: 15.75" x 10" (40.01 cm x 25.40 cm). For bulky documents FedEx? Pak Inside Dimensions: 11.88" x 15.38" (30.16 cm x 39.05 cm). For documents that require protection FedEx? Padded Pak Inside Dimensions: 11.75" x 15.25" (29.85 cm x 38.74 cm). Ideal for videotapes and file folders Small FedEx? Box Inside Dimensions: 12.25" x 10.9" x 1.5" (31.12 cm x 27.69 cm x 3.81 cm). Ideal for binders and notebooks Medium FedEx? Box Inside Dimensions: 13.25" x 11.5" x 2.38" (33.66 cm x 29.21 cm x 6.03 cm). Big enough for small parts or printouts Large FedEx? Box Inside Dimensions: 17.88" x 12.38" x 3" (45.40 cm x 31.43 cm x 7.62 cm). Suited for spare parts or samples FedEx? 10kg Box Inside Dimensions: 15.81" x 12.94" x 10.19" (40.16 cm x 32.86 cm x 25.88 cm). FedEx? 25kg Box Inside Dimensions: 21.56" x 16.56" x 13.19" (54.77 cm x 42.10 cm x 33.50 cm). For plans, posters, fabric rolls, blueprints FedEx? Tube Inside Dimensions: 38" x 6" x 6" x 6" (96.52 cm x 15.24 cm x 15.24 cm x 15.24 cm). A transparent over-wrap for noninfectious diagnostic specimens and environmental test samples FedEx? Clinical Pak Inside Dimensions: 16" x 12.88" (40.36 cm x 32.70 cm). A transparent over-wrap for properly prepared specimens classified as Biological Substance, Category B (UN 3373) FedEx? UN 3373 Pak Inside Dimensions: 16" x 12.88" (40.36 cm x 32.70 cm). Preparing FedEx Ground? shipments Use your own packaging for ground shipments. You can create and print a combined bar-code and address label, as well as print your shipping manifest right from your desktop. When you are ready to ship, give the shipping manifest to your FedEx Ground driver. Or you can manually complete your own address label and apply a pre-printed bar-code label. FedEx Ground? Bar-code label FedEx Ground shipments to the U.S. require a blue international shipment label. Please call 1.800.GoFedEx 1.800.463.3339 for more information. Address label Complete all fields and do not include any abbreviations. Place next to the bar-code label on the widest part of the package, 4 inches (10.16 cm) from the edge. FedEx Ground Pickup Record If you process your shipment manually, complete a page in the pickup record book when you are ready to ship and give it to your FedEx Ground driver. How to pack a FedEx Ground shipment Use corrugated boxes ? Please use your own boxes when shipping with FedEx Ground. FedEx Express? packaging is for express shipments only. ? Use only sturdy boxes with all flaps intact. ? For heavier items, use double-wall boxes. ? If you're reusing a box, make sure there are no holes, tears or corner dents. Remove old labels. Cushion the inside ? Cushioning material can include molded foam cushioning material, loose-fill materials, densely packed shredded paper or plastic bubble cushioning. Corrugated fibreboard pads are useful to block and brace contents. ? Use a minimum of 2" to 3" (5.08 cm to 7.62 cm) of packing material on the bottom, top and sides so contents do not shift during transit. ? If shipping multiple items in a box, wrap each item separately and place cushioning between them. Seal your package ? Tape seams end-to-end with tape that's at least 2" (5.08 cm) wide. ? Use pressure-sensitive packing tape, water-activated reinforced tape. ? Do not use masking tape, cellophane tape or string; and do not wrap the box with paper. How to Prepare Your Shipment 13 14 1 2 3 4 5 7 6 15 Section 7 Tools at fedex.ca Find what you need, fast. 4 Ship Process FedEx Express? and FedEx Ground? shipments within Canada, to the U.S. and around the world with FedEx Ship ManagerTM at fedex.ca. You can also get rates, transit times, schedule a pickup, find drop-off locations and much more. 5 Track You can track the status of your shipments from origin to destination, including signature proof of delivery, 24 hours a day, 7 days a week. 6 Manage My Account This time-saving area allows you to conveniently access and manage the details of your FedEx Express and FedEx Ground shipments, including access to 'My FedEx', your personalized FedEx? home page. 7 Customs Tools Find tools, documentation and information to make international shipping fast and easy. No matter what your shipping needs may be, you can do more at fedex.ca. Use the menu on our home page to find the time-saving tools and resources you need to work faster and be more productive. 1 Package and Envelope Services Access a range of services and tools for shipments weighing up to 150 lbs. (68 kg). 2 Freight Services For pieces weighing more than 150 lbs. (68 kg), review choices for express freight. 3 Office and Print Services Access a broad range of business, document and shipping services at FedEx Kinko's Office and Print Centres. Tools at fedex.ca 16 17 Section 8 Make Your Job Easier at fedex.ca The powerful features at fedex.ca can turn your desktop into a one-stop shipping centre. Take care of your shipping needs online with smart tools that work the way you do — quickly and efficiently. Welcome Centre at fedex.ca Discover the many features and services that help make shipping online fast, easy and convenient. You'll find all the information you need about fedex.ca. FedEx? ePreference Centre Visit the FedEx ePreference Centre at fedex.ca/email to sign up for any or all of our e-mail communications or to manage your e-mail preferences. When you subscribe to FedEx e-mail communications, you may receive important news, service information and valuable special offers via e-mail. FedEx Services and Tools This link is your shortcut to information on services and electronic shipping tools. FedEx Ship ManagerTM at fedex.ca You can simplify and streamline the shipping process by using FedEx Ship Manager at fedex.ca, our online shipping application. Visit the demonstration at fedex.ca/demo to learn how to create shipping labels, build an online address book, receive shipment notifications via e-mail, track your shipments, customize shipping history reports, check rates and much more. FedEx Ship Manager at fedex.ca Shipping Administration Use FedEx Ship Manager at fedex.ca Shipping Administration to gain better control over shipping processes and costs. You can centrally manage and control shipments processed by multiple individuals in your organization from different locations — all through the convenience of the Internet. FedEx InSight? A management tool on fedex.ca that monitors your shipping activity by account and/or sender address even when you're offline. Each time you log in, you get an updated look at the status of your shipments, plus information on completed deliveries and other notifications — it's available at no extra charge, and helps you save time and money by: ? Tracking the status of your inbound, outbound and third-party shipments — no tracking numbers required. Make Your Job Easier at fedex.ca 18 ? Notifying you via e-mail when deliveries are attempted or completed. ? Pinpointing clearance delays, incomplete paperwork and other problems, then recommending steps that you can take to complete delivery. ? Managing shipping activities across multiple locations. For more information, view our tutorial at fedex.ca/insight/tutorial. Find FedEx? Drop-off Locations With just a few clicks, you can find the drop-off location nearest you. Get Rates and Transit Times With the Get Rates and Transit Times application at fedex.ca, you've got an easy-to-use, time-saving online tool for comparing rates and transit times for various FedEx services. Measurement Converter Convert measurements to take the guesswork out of shipping globally. My FedEx Create your own personalized FedEx home page to help you manage your shipping, complete with automatic package status updates for shipments you've processed online. Order Supplies Online Order FedEx packaging and shipping supplies online. Delivery is within 2 to 3 business days. Schedule a Pickup Request or cancel pickups for FedEx Express? and FedEx Ground? shipments online. Service Finder Helps you find the service that best meets your shipping needs. Universal Currency Converter Get daily-updated currency exchange rates using this interactive calculator. Worldwide Holidays Plan your shipment's arrival date around important observed holidays from country to country, using this simple tool. 19 Section 9 Return Solutions Easy options to manage package returns. Return Solutions FedEx Ground? Call Tag (Intra-Canada) At your request, we'll dispatch a ground driver to pick up your packages at the location that you specify. FedEx Ground? Package Returns Program (PRP) FedEx Ground PRP gives you an easy preprinted solution for simplifying returns from business customers, such as vendors returning seasonal merchandise. 20 Notes:
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FedEx Welcomes You Contents Section 1 Welcome to FedEx? 01 Section 2 FedEx? Services 03 Convenient shipping options 03 Section 3 Intra-Canada Services 05 FedEx Express? 05 FedEx Ground? 05 Section 4 International Services 07 FedEx Express 07 FedEx Ground 07 Section 5 FedEx? Freight Services 09 Section 6 How to Prepare Your Shipment 11 Preparing FedEx Express shipments 11 Preparing FedEx Ground shipments 12 Section 7 Tools at fedex.ca 15 Section 8 Make Your Job Easier at fedex.ca 17 Section 9 Return Solutions 19 1 Section 1 Welcome to FedEx? We're delighted that you've opened an account with FedEx. Your FedEx Welcome Kit will provide you with the information and resources you'll need to manage your shipping activities efficiently. Whether you're shipping in Canada, to the U.S. or around the world, you can count on FedEx to deliver the service excellence you expect for all your shipments. As a FedEx customer, you will benefit from time-saving technology, real-time tracking and reliable delivery of documents, packages and palletized freight, backed by the FedEx Money- Back Guarantee.* Plus, you can count on FedEx for tools and solutions that make your shipping hassle-free. Reliable shipping starts right here. *For details on the FedEx Money-Back Guarantee, see Service Info at fedex.ca. Welcome to FedEx ? 2 3 Section 2 FedEx? Services Which services are right for me? ? Choose FedEx Express? for urgent delivery of documents and packages within Canada, to the U.S. and around the world. ? Choose FedEx Express Freight for palletized freight weighing more than 150 lbs. (68 kg) and up to 2,200 lbs. (997 kg) per piece within Canada, to the U.S. and around the world. ? Select FedEx Ground? for cost- effective delivery of packages within North America when timing is not critical. ? Use the Service Finder Tool at fedex.ca to help you find the right service for your particular needs. Take advantage of convenient shipping options Customs Clearance Our fully automated EXPRESSCLEAR? system provides rapid, accurate processing for clearance of your international shipments. Customs clearance is included at no extra charge with FedEx international services and covers routine clearance of shipments containing up to 10 commodities, with no special handling instructions or governmental agency interaction during the clearance process. In addition, we offer value-added ancillary services that can provide you with superior solutions and processing efficiencies by speeding up clearance time and reducing delivery time. Customs Brokerage When you send shipments across the border, you need a customs broker that gets the job done quickly and efficiently. FedEx provides customs brokerage at major ports and gateways throughout the U.S. and Canada. FedEx Ground? C.O.D. (Collect on Delivery) It helps you reduce the financial risk of doing business with new customers by combining shipping and payment into one simple transaction. It also enables you to extend new payment options to your customers, such as cash, guaranteed funds, etc. FedEx Proof of Delivery (P.O.D.) Get information on your package — including the date and time the shipment was delivered and who signed for it. Included on your invoice at no extra charge. FedEx ? Services 4 Pickup service Same-day pickup is available for FedEx Express? shipments and next-day pickup for FedEx Ground? shipments. Customers who ship above the minimum thresholds can arrange regularly scheduled pickups.* Saturday Service Available in the majority of Canadian cities. A special handling fee applies for Saturday pickup and delivery.* *Some restrictions apply. Call 1.800.GoFedEx 1.800.463.3339 for details. 5 **For details on the FedEx Money-Back Guarantee, see Service Info at fedex.ca. **Some restrictions apply. See the Terms and Conditions section of the FedEx Service Guide at fedex.ca for details. Section 3 Intra-Canada Services Shipping documents or packages within Canada? When it has to get there by a certain time: Choose our express services for delivery in 1 to 2 business days for documents and packages up to 150 lbs. (68 kg). These services are backed by the FedEx Money-Back Guarantee.* FedEx Next Flight? For critical shipments up to 2,200 lbs. (997 kg) per piece that require special attention and extra fast delivery across Canada. Delivery is available 24 hours a day, 365 days a year, including holidays.** FedEx First Overnight? Next-business-day delivery by 9 a.m. to most major Canadian centres.** For shipments up to 150 lbs. (68 kg) — so your recipient can get an early start to the day. FedEx Priority Overnight? Our most popular service — for shipments up to 150 lbs. (68 kg) to all addresses in Canada. For major metropolitan areas, next-business-day delivery by 10:30 a.m.** FedEx 2Day? Economical delivery in 2 business days to most areas, for shipments up to 150 lbs. (68 kg).** When you need cost-effective delivery: Choose our ground services for packages up to 150 lbs. (68 kg). FedEx Ground? Count on FedEx Ground when you need a reliable, cost-effective solution for packages that do not require the speed of express shipping. You can rely on FedEx Ground to provide day-definite delivery within 1 to 7 business days for packages up to 150 lbs. (68 kg), backed by the FedEx Money-Back Guarantee.* Intra-Canada Services 6 7 Section 4 International Services Shipping documents or packages to international destinations? FedEx International Next Flight? The fastest customs-cleared delivery of your shipments to major cities in more than 220 countries and territories.* For shipments up to 2,200 lbs. (997 kg) per piece. Delivery is available 24 hours a day, 365 days a year, including holidays.* FedEx International First? Delivery of shipments up to 150 lbs. (68 kg) by 8 a.m. the next business day to the U.S. and by 8 a.m. the second business day to Europe. FedEx International PriorityTM Customs-cleared, door-to-door delivery to more than 220 countries and territories. Shipments up to 150 lbs. (68 kg) are delivered to the U.S. by 10:30 a.m. the next business day and in 1 to 3 business days to the rest of the world. FedEx? 10kg Box and FedEx? 25kg Box Combines flat-rate pricing with FedEx International Priority service and door-to- door delivery to the U.S. by 10:30 a.m. the next business day and in 1 to 3 business days to the rest of the world. FedEx? International Economy Trade time for savings. Count on FedEx International Economy service for cost- effective, customs-cleared, door-to-door delivery of packages to more than 215 countries and territories.** Shipments up to 150 lbs. (68 kg) are delivered from Canada to the U.S. by 4:30 p.m. on the second business day and in 2 to 5 business days to most major world markets.* FedEx International GroundTM Choose FedEx International Ground for reliable service to and from the U.S. FedEx Ground? provides cost-effective, door-to-door delivery of shipments up to 150 lbs. (68 kg) to all business addresses in the U.S., including Hawaii and Alaska, within 2 to 7 business days.* **Some restrictions apply. See the Terms and Conditions section of the FedEx Service Guide at fedex.ca for details. Call 1.800.GoFedEx 1.800.463.3339 for more information. **FedEx 10kg Box and FedEx 25kg Box should not be used with the FedEx International Economy service. FedEx? Envelope and FedEx? Pak rates are not available for the FedEx International Economy service. International Services 8 FedEx Transborder Distribution? Streamline your large shipments across the border for distribution in the U.S. You can consolidate your shipments in Canada for simplified customs clearance at the border. Once your shipments enter the U.S., you will also receive access to the full range of FedEx? U.S. services including FedEx Express? , FedEx Ground? and FedEx Home Delivery. In addition, the FedEx Money-Back Guarantee is offered on all FedEx Express shipments and FedEx Ground shipments within the U.S.** **Some restrictions apply. See the Terms and Conditions section of the FedEx Service Guide at fedex.ca for details. Call 1.800.GoFedEx 1.800.463.3339 for more information. **For details on the FedEx Money-Back Guarantee, see Service Info at fedex.ca and the Terms and Condition section of the FedEx Service Guide. FedEx International Priority DirectDistribution? Customs-cleared, door-to-door delivery of bulk shipments of the same commodity destined to multiple recipients in the same country. Delivery in 2 to 4 business days to most locations. Section 5 FedEx? Freight Services We move the big stuff, too! You can ship palletized freight weighing more than 150 lbs. (68 kg) and up to 2,220 lbs. (997 kg) per piece, backed by the FedEx Money-Back Guarantee.* Choose the specialized network that meets your need for expertise, service and value. FedEx 1Day? Freight Next-business-day delivery to major cities across Canada by 5 p.m.** FedEx? International Priority Freight Customs-cleared priority service, delivery within 1 to 3 business days to international destinations. Saturday service is also available to select U.S. locations. FedEx International PremiumTM High priority, airport-to-airport freight service to select international locations. FedEx? International Express Freight Time-definite, airport-to-airport delivery in 1, 2 or 3 business days to Asia, Europe, Australia, the Middle East, Latin America and the U.S.** FedEx International Priority DirectDistribution? Freight Customs-cleared, door-to-door delivery of bulk shipments of the same commodity destined to multiple recipients.** 9 **For details on the FedEx Money-Back Guarantee, see Service Info at fedex.ca. **Some restrictions apply. See the Terms and Conditions section of the FedEx Service Guide at fedex.ca for details. FedEx ? Freight Services 10 Section 6 How to Prepare Your Shipment FedEx? shipping made easy. 11 Ship all your FedEx shipments using FedEx Ship ManagerTM at fedex.ca. Learn how to ship online with the FedEx Ship Manager at fedex.ca demonstration at fedex.ca/demo. Preparing FedEx Express? shipments Pack your express shipments in your own packaging or convenient FedEx Express packaging. Click on the Ship menu at fedex.ca to get started. You can complete and print shipping labels for intra-Canada and international express shipments online. Or you can manually complete an intra-Canada or international air waybill. Customs Documentation Commonly used customs forms can be completed online using the Document Preparation Centre. To access this application, visit fedex.ca and click on the Customs Tools menu. Commercial Invoice It is important to ensure that information on all your documents is consistent and accurate, starting with the Commercial Invoice. The Commercial Invoice is the foundation of all other documents and is the first international shipping document you should complete. Information provided on other international shipping documents must correspond with the Commercial Invoice. How to Prepare Your Shipment 12 FedEx Express? packaging options Choose from the following packaging as well as other specialty packaging options (for FedEx Express shipments only). For documents up to 0.5 lb. FedEx? Envelope Inside Dimensions: 9.5" x 12.5" (24.13 cm x 31.75 cm). For legal documents Legal Size Reusable FedEx Envelope Inside Dimensions: 15.75" x 10" (40.01 cm x 25.40 cm). For bulky documents FedEx? Pak Inside Dimensions: 11.88" x 15.38" (30.16 cm x 39.05 cm). For documents that require protection FedEx? Padded Pak Inside Dimensions: 11.75" x 15.25" (29.85 cm x 38.74 cm). Ideal for videotapes and file folders Small FedEx? Box Inside Dimensions: 12.25" x 10.9" x 1.5" (31.12 cm x 27.69 cm x 3.81 cm). Ideal for binders and notebooks Medium FedEx? Box Inside Dimensions: 13.25" x 11.5" x 2.38" (33.66 cm x 29.21 cm x 6.03 cm). Big enough for small parts or printouts Large FedEx? Box Inside Dimensions: 17.88" x 12.38" x 3" (45.40 cm x 31.43 cm x 7.62 cm). Suited for spare parts or samples FedEx? 10kg Box Inside Dimensions: 15.81" x 12.94" x 10.19" (40.16 cm x 32.86 cm x 25.88 cm). FedEx? 25kg Box Inside Dimensions: 21.56" x 16.56" x 13.19" (54.77 cm x 42.10 cm x 33.50 cm). For plans, posters, fabric rolls, blueprints FedEx? Tube Inside Dimensions: 38" x 6" x 6" x 6" (96.52 cm x 15.24 cm x 15.24 cm x 15.24 cm). A transparent over-wrap for noninfectious diagnostic specimens and environmental test samples FedEx? Clinical Pak Inside Dimensions: 16" x 12.88" (40.36 cm x 32.70 cm). A transparent over-wrap for properly prepared specimens classified as Biological Substance, Category B (UN 3373) FedEx? UN 3373 Pak Inside Dimensions: 16" x 12.88" (40.36 cm x 32.70 cm). Preparing FedEx Ground? shipments Use your own packaging for ground shipments. You can create and print a combined bar-code and address label, as well as print your shipping manifest right from your desktop. When you are ready to ship, give the shipping manifest to your FedEx Ground driver. Or you can manually complete your own address label and apply a pre-printed bar-code label. FedEx Ground? Bar-code label FedEx Ground shipments to the U.S. require a blue international shipment label. Please call 1.800.GoFedEx 1.800.463.3339 for more information. Address label Complete all fields and do not include any abbreviations. Place next to the bar-code label on the widest part of the package, 4 inches (10.16 cm) from the edge. FedEx Ground Pickup Record If you process your shipment manually, complete a page in the pickup record book when you are ready to ship and give it to your FedEx Ground driver. How to pack a FedEx Ground shipment Use corrugated boxes ? Please use your own boxes when shipping with FedEx Ground. FedEx Express? packaging is for express shipments only. ? Use only sturdy boxes with all flaps intact. ? For heavier items, use double-wall boxes. ? If you're reusing a box, make sure there are no holes, tears or corner dents. Remove old labels. Cushion the inside ? Cushioning material can include molded foam cushioning material, loose-fill materials, densely packed shredded paper or plastic bubble cushioning. Corrugated fibreboard pads are useful to block and brace contents. ? Use a minimum of 2" to 3" (5.08 cm to 7.62 cm) of packing material on the bottom, top and sides so contents do not shift during transit. ? If shipping multiple items in a box, wrap each item separately and place cushioning between them. Seal your package ? Tape seams end-to-end with tape that's at least 2" (5.08 cm) wide. ? Use pressure-sensitive packing tape, water-activated reinforced tape. ? Do not use masking tape, cellophane tape or string; and do not wrap the box with paper. How to Prepare Your Shipment 13 14 1 2 3 4 5 7 6 15 Section 7 Tools at fedex.ca Find what you need, fast. 4 Ship Process FedEx Express? and FedEx Ground? shipments within Canada, to the U.S. and around the world with FedEx Ship ManagerTM at fedex.ca. You can also get rates, transit times, schedule a pickup, find drop-off locations and much more. 5 Track You can track the status of your shipments from origin to destination, including signature proof of delivery, 24 hours a day, 7 days a week. 6 Manage My Account This time-saving area allows you to conveniently access and manage the details of your FedEx Express and FedEx Ground shipments, including access to 'My FedEx', your personalized FedEx? home page. 7 Customs Tools Find tools, documentation and information to make international shipping fast and easy. No matter what your shipping needs may be, you can do more at fedex.ca. Use the menu on our home page to find the time-saving tools and resources you need to work faster and be more productive. 1 Package and Envelope Services Access a range of services and tools for shipments weighing up to 150 lbs. (68 kg). 2 Freight Services For pieces weighing more than 150 lbs. (68 kg), review choices for express freight. 3 Office and Print Services Access a broad range of business, document and shipping services at FedEx Kinko's Office and Print Centres. Tools at fedex.ca 16 17 Section 8 Make Your Job Easier at fedex.ca The powerful features at fedex.ca can turn your desktop into a one-stop shipping centre. Take care of your shipping needs online with smart tools that work the way you do — quickly and efficiently. Welcome Centre at fedex.ca Discover the many features and services that help make shipping online fast, easy and convenient. You'll find all the information you need about fedex.ca. FedEx? ePreference Centre Visit the FedEx ePreference Centre at fedex.ca/email to sign up for any or all of our e-mail communications or to manage your e-mail preferences. When you subscribe to FedEx e-mail communications, you may receive important news, service information and valuable special offers via e-mail. FedEx Services and Tools This link is your shortcut to information on services and electronic shipping tools. FedEx Ship ManagerTM at fedex.ca You can simplify and streamline the shipping process by using FedEx Ship Manager at fedex.ca, our online shipping application. Visit the demonstration at fedex.ca/demo to learn how to create shipping labels, build an online address book, receive shipment notifications via e-mail, track your shipments, customize shipping history reports, check rates and much more. FedEx Ship Manager at fedex.ca Shipping Administration Use FedEx Ship Manager at fedex.ca Shipping Administration to gain better control over shipping processes and costs. You can centrally manage and control shipments processed by multiple individuals in your organization from different locations — all through the convenience of the Internet. FedEx InSight? A management tool on fedex.ca that monitors your shipping activity by account and/or sender address even when you're offline. Each time you log in, you get an updated look at the status of your shipments, plus information on completed deliveries and other notifications — it's available at no extra charge, and helps you save time and money by: ? Tracking the status of your inbound, outbound and third-party shipments — no tracking numbers required. Make Your Job Easier at fedex.ca 18 ? Notifying you via e-mail when deliveries are attempted or completed. ? Pinpointing clearance delays, incomplete paperwork and other problems, then recommending steps that you can take to complete delivery. ? Managing shipping activities across multiple locations. For more information, view our tutorial at fedex.ca/insight/tutorial. Find FedEx? Drop-off Locations With just a few clicks, you can find the drop-off location nearest you. Get Rates and Transit Times With the Get Rates and Transit Times application at fedex.ca, you've got an easy-to-use, time-saving online tool for comparing rates and transit times for various FedEx services. Measurement Converter Convert measurements to take the guesswork out of shipping globally. My FedEx Create your own personalized FedEx home page to help you manage your shipping, complete with automatic package status updates for shipments you've processed online. Order Supplies Online Order FedEx packaging and shipping supplies online. Delivery is within 2 to 3 business days. Schedule a Pickup Request or cancel pickups for FedEx Express? and FedEx Ground? shipments online. Service Finder Helps you find the service that best meets your shipping needs. Universal Currency Converter Get daily-updated currency exchange rates using this interactive calculator. Worldwide Holidays Plan your shipment's arrival date around important observed holidays from country to country, using this simple tool. 19 Section 9 Return Solutions Easy options to manage package returns. Return Solutions FedEx Ground? Call Tag (Intra-Canada) At your request, we'll dispatch a ground driver to pick up your packages at the location that you specify. FedEx Ground? Package Returns Program (PRP) FedEx Ground PRP gives you an easy preprinted solution for simplifying returns from business customers, such as vendors returning seasonal merchandise. 20 Notes: